Privacy Statement

This page explains how Sherluck collects, uses and protects the personal data we hold about you. We describe the types of information we gather when you create an account, play games, make payments or browse our site, and set out your rights and choices. We are committed to handling your data responsibly and keeping it secure.

Types of data we collect

We collect a range of information that helps us provide and protect our services. This commonly includes:

Personal data: name, date of birth, address, email and phone number when you register.
Account and activity data: username, login history, session information, game activity and support interactions.
Transactional data: deposits, withdrawals, payment method details and billing information needed to process payments.
Technical data: IP address, device and browser type, operating system and cookies or similar tracking identifiers.
Verification data: documents or checks used for age, identity and fraud prevention where required.

How we use your information

We use your data to operate your account, process payments, provide customer support and improve our services. Typical purposes are:

to provide, maintain and personalise your account;
to process deposits and withdrawals and to verify identity;
to detect and prevent fraud, money laundering and other abuse;
to respond to enquiries, complaints or legal requests;
to send service messages about your account or material changes to terms and policies where necessary;
to perform analytics and improve site performance.

Data protection and storage

We protect data using appropriate technical and organisational measures, including access controls, secure storage and regular backups. Personal data is retained only for as long as necessary for the purposes set out here, or where law requires us to keep records for a specified period.

Cookies and tracking technologies

We use cookies and similar technologies for essential site functions, analytics and, where applicable, marketing. You can manage cookie preferences in your browser or through any cookie settings we provide. Disabling certain cookies may affect site features.

Your rights

You have rights over your personal data, including the right to access, correct or request deletion, the right to restrict or object to processing, and where applicable the right to data portability. You may also withdraw consent where processing is based on consent.

Access, correction and deletion

To exercise your rights, sign in to your account and use the available tools or contact our support team at [email protected]. We will respond to requests in line with applicable data protection rules and may need to verify your identity before acting on a request.

Information sharing and third parties

We may share personal data with trusted service providers who perform services on our behalf, such as payment processors, fraud prevention providers and analytics partners. We may also disclose information where required by law or to protect our rights. Where possible, shared data is limited to what is necessary for the recipient to perform their role.

Privacy policy updates

We may update this policy from time to time. Any material changes will be posted on this page with an updated effective date. Please check back periodically to stay informed about how we process and protect your personal information.