User Terms and Conditions

These Terms and Conditions describe the rules that govern your use of Sherluck. They explain the relationship between us and our users, set out account responsibilities, and describe how we handle promotions, payments and disputes. By using our services you agree to comply with these terms and any additional rules or policies we publish on the site.

Account responsibilities

You are responsible for keeping your account details accurate and secure. You must provide true and complete information when registering and update any changes promptly. Do not share your password or account details with others. We may suspend or close accounts where we suspect fraud, unauthorised access, abuse of bonuses or other breaches of these terms.

Eligibility requirements

To open and operate an account you must be of legal gambling age in your jurisdiction and otherwise permitted to gamble under applicable law. We may refuse registration or restrict access where local law prohibits use of the service. We may also require identity verification and documentation to confirm age, identity and address before any withdrawals or at other times as part of our checks.

Acceptable platform use

Use of Sherluck is limited to lawful personal activity. You must not use the platform for money laundering, fraud, tax evasion, collusion or any other unlawful or abusive purpose. Automated access, scraping, attempting to manipulate game outcomes or other activity that interferes with normal platform operation is prohibited. Repeated breaches may result in suspension, closure and forfeiture of funds.

General bonus and promotion rules

Promotions and bonuses are subject to separate terms that form part of these Terms and Conditions. We reserve the right to limit, suspend or withdraw any promotional offer and to refuse or reverse bonus awards where we detect abuse or non-compliance. Where wagering or other conditions apply to a bonus, those conditions must be met before any bonus-related funds become withdrawable.

Deposits and withdrawals

Deposit and withdrawal methods, minimums and processing times are described in our Payments section. We may require verification documents before processing withdrawals, and we may apply limits or hold funds while checks are completed. Withdrawals will normally be returned to the original payment method where feasible. Any fees charged by payment providers are your responsibility unless stated otherwise.

Dispute resolution

If you have a complaint please contact our support team in the first instance. We aim to resolve disputes promptly and fairly. If an issue cannot be resolved informally we will provide details of any formal complaint procedure we operate. Where available, independent dispute resolution options may be used in line with local consumer protection rules.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Material changes will be notified to you via the platform or by other reasonable means. Continued use of Sherluck after changes are published constitutes acceptance of the updated terms. Where required by law we will obtain consent for significant changes affecting your rights.